Aegisun Tech Ltd (hereinafter referred to as "we" or "us") is committed to providing efficient and transparent delivery services to customers in the European Union (EU) and the European Economic Area (EEA). This section details delivery times, transportation efficiency, delivery scope, and related policies.
1. Order Processing and Shipping TimeStandard order processing time: 5-7 working days (excluding weekends and holidays).
Shipping Confirmation: After your order has shipped, you will receive an email notification containing the logistics tracking number.
Delay Situations: In case of peak periods (such as holidays) or customized products, processing time may be extended, and we will inform you in advance.
2. EU Transport TimelinessThe logistics providers
we collaborate with (such as DHL, UPS, DPD) offer the following delivery options:Delivery Method Estimated Transportation Time Covered CountriesStandard Delivery 20-40 working days All EU countries.
3. Factors Affecting Transportation Time
The following situations may cause delivery delays for which we are not responsible:
Customs clearance processes (applicable only for shipments from non-EU warehouses).
Strikes by logistics providers, extreme weather, or force majeure events.Incorrect addresses or failure to contact provided by the customer.
4. Delivery FeesStandard Shipping Cost:
Automatically calculated based on order weight/volume and destination (displayed on the checkout page).
Customs Duties and Value Added Tax: Prices for orders within the EU include VAT, with no additional charges.
5. Order Tracking and Lost Package HandlingTracking Inquiry:
Check the logistics status in real-time through the logistics provider's official website or the link we provided.
Lost Package: If the delivery status has not been updated for more than 7 days, please contact customer service immediately, and we will assist in investigating or resending/refunding.
6. Contact Us
Have questions about shipping?
Please contact us at: [email protected]